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General FAQs

You can find answers to some frequently asked questions here. If you do not find the answer you seek here, please feel to contact us.

Ordering

From the time I place my order, how long before it is shipped?

From the time your order is placed, in-stock items typically ship within 24 hours. If the item is not currently in stock, production will begin and the order will typically ship within 7 business days.

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What if I receive my order, and I have a problem with it?

If you receive your order and experience any issues, we’re here to help. Please contact us by email at [email protected] or call us toll-free at 800-722-2292, and one of our customer service representatives will be happy to assist you with a resolution.

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How can I check the status of my order? return? replacement?

Please call us at (800) 722-2292, and one of our customer service representatives will be happy to assist you.

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What is your return policy?

Please visit our Return Policy page for full details regarding returns, exchanges, and eligibility.
https://gahh.com/returns-policy/

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For items that are out of stock, how long does it take before it ships?

We have thousands of convertible tops in stock and ready to ship, however occasionally we need to custom manufacture one to order. Fortunately, the factory always has plenty of raw material (canvas, glass, threads, etc.) and can make your convertible top in 3 business days. The only time this does not apply is between Christmas and New Years when most of the factory is on holiday. We understand that it can be frustrating to wait 2-3 weeks (or sometimes longer) to get your order filled, which is why we believe that our same day shipping policies provide you with the service you should expect and deserve from any online retailer.

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Warranty

Is there a warranty or guarantee on your products?

Please see our Warranty page for details: https://gahh.com/warranty/

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Installation

I would like to make a purchase from you, and install it myself. Do you have installation instructions?

We do not provide installation instructions, as our products are designed to be installed by experienced automotive upholstery professionals. For the best fit and results, we strongly recommend professional installation. Please note that improper installation will void the product warranty.

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How do I find an authorized professional installer for my new convertible top?

We work with thousands of experienced installers across the United States. To locate an installer near you, please use the Find an Installer feature available in the main navigation menu on our website. If you are still having trouble finding an installer after using the locator, please contact us using the information provided on our Contact Us page and we will be happy to assist you further.

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I have an Upholstery Shop and I was wondering, if I have installation questions, is there anyone there that could help me?

Yes. We offer technical support for professional installers and can assist with questions related to convertible top installations, interior kits, and more. Please call and ask for extension 100 for technical support assistance.

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Can I install your Custom Seat Kits Myself?

For best results, we recommend professional installation.

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Customer Service

What are your hours?

Monday through Friday - 7:00 A.M. until 5:00 P.M. Pacific Time.

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Care & Cleaning

Care of your convertible top

CARE OF YOUR CONVERTIBLE TOP

Always Leave a new top and glass or plastic window in the up position for a minimum of 24 hours for tops made in PVC Vinyl toppings, and one week for tops made in cloth toppings, after our products were installed. As convertible top frames age, links and joints wear and top frames do not have the same alignment as when convertibles were new. Leaving convertible tops and glass windows in the up position after installation allows them time to relax and adjust, or become ""seasoned"" to the top frame.

Always Follow the instructions in your Owners Manual for lowering and raising your Top. Always keep the top well area free of objects, especially if a Glass Window is installed with your Top. Even harmless looking objects such as beach towels can cause glass windows to break. Objects in your top well can further cause unnecessary wear and stress on top frames, plus cause damage to your top and to plastic windows as well.

Always Unlatch Top at front before unzipping, or zipping window closed before latching for any convertible Top, Glass or Plastic Window, unless different instructions appear in your owners manual.

Always Try and keep your Top, Tonneau Cover, Glass or Plastic Window, etc., clean.

Do not Raise or lower convertible tops, glass or plastic window assemblies when the temperature is below 40 degrees (5 degrees Centigrade) since this can cause damage to the topping, plastic windows and other components.

Do not Lower your convertible top, glass or plastic window when the top is wet, to avoid discoloration or other damage to the topping or inside backing.

Do not Store away wet top boots or tonneau covers, to avoid discoloration and shrinking that can cause these products to no longer fit.



CLEANING OF OUR PRODUCTS

Glass Windows: Glass Windows should be cleaned with water based glass cleaners only. Please be extremely careful when cleaning Heater/Defroster glass windows not to scratch the defroster lines or to break the power source connector wire. Cleaner should never be allowed to drip into seams or heat seals.

Plastic Windows: Plastic windows in convertible Tops should be cleaned frequently. Be sure to hose or blow off loose dirt particles from surface first, and then use either plain water or mild soap and water solution. Apply with a soft cloth or tissue to gently clean window. Always clean in a side to side or a top to bottom motion, NEVER in a circular motion, (cleaning in a circular motion can damage plastic windows). There are also several good plastic cleaners available such as ""Meguiars Mirror Glaze Formula 17"". Never use harsh brushes or abrasives when cleaning plastic windows.

Use of Vinyl Preservatives We do NOT recommend use of penetrating vinyl preservatives, conditioners or dressings on Tops, Tonneau Covers, and other products.

Cleaning Tops, Tonneau Covers and Other Products Made in Cloth or Vinyl Toppings We strongly recommend hand washing convertible tops and other products. Tops and other products made in Vinyl toppings can be cleaned using Vinyl Cleaners such as Malco which are widely available. While Car Washes generally will not harm convertible Tops made in Cloth or Vinyl Toppings, never allow a car wash to apply spray wax to your convertible Top.

To hand wash our products, use Ivory or other mild soap flakes in a bucket of lukewarm water. In hard water areas add Calgon (not to be confused with dishwasher detergent) or other water softener until the water feels slippery.

ALWAYS Wash Tops, Tonneau Covers, etc. in the shade, never in direct sun.

ALWAYS Wash entire Top, Tonneau Cover, etc. Never spot clean to avoid rings or bright spots.

ALWAYS Wet entire car before washing Top. Use sponge or soft bristle brush to apply suds. Do not use a chamois or cloth since these will leave lint on Cloth Tops.

ALWAYS Rinse well with hose making sure to remove all traces of soap. Wipe off excess water with sponge. Please be careful to hose down entire car to prevent soap from streaking paint.

ALWAYS Install Tonneau Covers and Top Boots after cleaning while still damp to preserve fit and shape.

ALWAYS Try to move Tops into direct sun after cleaning and thorough rinsing to dry. Chamois all excess water off body of car.

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DO NOT Use detergents, bleaches, harsh cleansers, cleaners or abrasives.

DO NOT Use dry-cleaning solvents, etc.

DO NOT Use hot water.

DO NOT Lower down or cover convertible tops when wet or damp. This can lead to mildew growth and in extreme cases can cause discoloration or rotting of toppings can occur.



TIPS FOR CONVERTIBLE OWNERS

Installation of our Products: We strongly recommends that convertible owners always have our convertible tops, glass windows and other products installed at Automotive Upholstery and Trim Shops. Trim Shops have the tools and experience to correctly install our tops and other products on your convertible.

Always watch your convertible top (and glass or plastic window) as it is lowered or raised: Watch for any irregular motion, snagging or other problems. If you notice any problems and your convertible is still under new car Warranty, immediately go to your dealer to have your convertible top frame inspected.

If your convertible is out of Warranty, immediately take your convertible to your local automotive Trim and Upholstery shop to have your top frame examined. Whenever any problems are observed when tops are lowered or raised, convertible owners need to quickly respond to have potential problems with top frames repaired before convertible tops, glass or plastic windows, or headliners are damaged.

As convertibles age: When convertibles are out of warranty, top frame, bow links and other frame components no longer have the alignment they did when your convertible was new. Weatherseals, top frame pads or straps, side and rear cables, rain rails etc., may need to be replaced to avoid water leakage and damage to tops and glass or plastic window assemblies. Not replacing weatherseals can result in wind noise and water leakage when you replace your top. If rust develops on your top frame, have this removed and your top frame repainted to protect your top frame and convertible top.

Leave your Top Up when Not Driving: We strongly recommend that you leave convertible tops latched in the up position overnight or whenever you are not driving your convertible. This will help retain the original shape of your top, resist shrinkage, and avoid crease marks where the top folds when in the down position. Leaving your top up when you are not driving will also help to prolong the service life of plastic windows.

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What type of contact adhesive do you recommend?

Aerosol contact adhesive designed for bonding vinyl tops, heavyweight liners and hood silencer pads where high strength and heat resistance are needed. We prefer an aerosol contact adhesive specifically designed for bonding vinyl and canvas topping material such as the 3M Yellow Super Trim Adhesive. Features and Benefits: Fast-acting, high-strength, aerosol contact adhesive Resistant to heat and plasticizing oils Excellent for attaching vinyl, insulation, foam, padding and rubber parts to metal and other surfaces Stock Number: 60455036875 UPC: 0-51131-08090-4 From the Manufacturer 3M Trim Adhesive is a fast-acting, high-strength, aerosol contact adhesive for automotive repair and restoration projects. This trim adhesive creates a secure bond between materials such as vinyl, insulation, foam, padding and rubber to impervious materials such as metal. Installing new headliners and car hood installation pads are common uses for this adhesive. The trim adhesive is resistant to both heat, moisture.and plasticizing oils. Applying the adhesive is fast and easy with the aerosol spray can. Simply be sure that both surfaces to be joined are clean and dry. Apply three coats of adhesive to each surface. Spray the third coat in the opposite direction of the first two applications. Allow the adhesive to dry until tacky, which generally takes about five minutes. Finally, mate the surface to be bonded with firm, uniform pressure. Search: 3M Super Trim Adhesive on the Internet.

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General Product Questions

Do your BMW Z3 convertible tops have pockets from 1998-on as an original would?

Yes. All of our (non-budget) BMW Z3 convertible tops have the relief pockets in the quarters from 1996-on.

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My vehicle isn’t listed on your Website.

No problem – new patterns are added regularly. Simply call us at the number listed on our Contact Us page, and one of our customer-service representatives will assist you. You can also e-mail us for a timely response.

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Porsche 996 Glass Window Top: Does the glass fold and fit properly when the top goes down?

It sure does. The glass window is smaller than the original plastic window, so that it will fold properly. Glass window size is 35.5""w x 12""h.

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Porsche Boxster Glass Window Top: Does the glass fold and fit properly when the top goes down?

Absolutely. The glass window is smaller than the original plastic window, so that it will fold properly. Glass window size is 35.5""w x 12""h The defrost wiring harness is included.

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Porsche 996 Glass Window Top: Is the defrost wiring harness available through you?

You bet! When you purchase a Boxster top with the glass upgrade, the defroster harness will come with your order at no additional cost to you.

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I have a 1968 Jaguar XKE which needs a Boot Cover for the top. I see the year 1968 has two part numbers, how do I know which one to order?

1961-1968 has lap seat belts and 1968-1971 has shoulder seat belts.

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For a 2002-2007 Honda S2000 Spider, does the "headliner" come with the convertible top, or is it sold seperately?

Absolutely, our S2000 top does include the small headliner standard.

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It's a bit difficult to tell if I am choosing the correct color on the screen, there are a few that look so similar. What should I do?

Colors may appear differently depending on your screen settings. To request material samples, please email us at [email protected] with up to 3 color choices along with your full name and mailing address, and we will be happy to send samples to you.

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Regarding a 1989-2005 Mazda Miata convertible top; what is the difference between a regular top and a budget top?

The original (regular) convertible top has a separate rear window section and is considered a two piece convertible top. Whereas, the Budget top does not have a separate window section. It is a one piece top.

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